Complaints-handling

Complaint handling

Do you have a complaint or do you disagree with something? We are happy to work with you to find the best solution or the right answer. We always strive for the best service and find it important to listen to you.

Motorsteunen.nl recommends that you inspect products immediately upon receipt. If you have a complaint about a delivered product, the delivery, the ordering process or otherwise, you can let us know by sending an e-mail to klantenservice@motorsteunen.nl or by sending a letter to:

Motorsteunen.nl
PC Staalweg 94
3721 TJ, Bilthoven
The Netherlands

Clearly state the complaint and the possible cause of the complaint. Damage? Always send the invoice number and photos of the damage. After discovering a defect or damage you have one month to report the defect. 


We ask you to e-mail or letter as clearly as possible to describe the nature of the complaint and to take photographs of damage that can be attributed to an incorrect delivery. Also always mention the number of your order and your contact details. Motorsteunen.nl will respond within five working days or contact you to discuss and handle the complaint.

The following conditions are excluded from warranty:
Demonstrated use other than in daily use may be assumed as a result of which damage has occurred. 
The returned product will not be eligible for warranty under the following conditions:
A product that is returned in advance without any prior notice.

All other complaints are eligible for the guarantee scheme. You are responsible for returning the product to Motorsteunen.nl. Motorsteunen.nl strives to always find a solution in cooperation with you.


Complaint:
You will always receive an acknowledgment of receipt from us that we have received your message. We ask you to describe in the e-mail or letter as clearly as possible the nature of the complaint and possibly take pictures of damage that is attributable to a wrong delivery. Always include the number of the order and your contact details. We will respond by e-mail within five working days or we will contact you by telephone to discuss and process the complaint.